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Terms & Conditions2019-06-18T17:07:30-04:00

Booking Conditions

Pranzo Tours LLC (“Pranzo,” “we,” “us” or “our”) has created a website at www.Pranzo.com, including My Account and Agent Connect (the “Website” or “Site”) and a mobile application (the “Application”) to provide guests and travel agents/agencies (“Agents”) access to information about Pranzo tours and cruises (a “Tour”), to provide the ability to guests and agents to manage travel details related to a booking, and to provide agency owners and managers the ability to oversee Pranzo-related agent and agency activities.

To assist you in using the Website and Application, we have created (i) these Terms of Use (the “Terms”), and (ii) a Privacy Policy. Our Privacy Policy explains how we treat information that you provide to us through the Website or Application, and our Terms govern your use of our Website, the Application, Pranzo Content and User Content. Our Terms and Privacy Policy apply to anyone accessing our Website (collectively, “you”), including (a) casual visitors to our Website who do not sign up for an account on the Website (“Site Visitors”), (b) travel agent users who have registered to use our Website and Application and who have engaged with us to coordinate Tours for customers, to learn about our products and services and to manage their and their travel agency’s relationship with Pranzo, (c) customers (“Guest Users”) who have registered to use our Website or Application to engage in forums, save a trip to their bucket list, and to manage the details of their and/or their group’s booking or participate in a Tour (“Guest Users”) (Agent Users and Guest Users together, “Registered Users”).

PLEASE READ THIS DOCUMENT CAREFULLY BEFORE YOU ACCESS OR USE THE WEBSITE, THE APPLICATION, PRANZO CONTENT OR USER CONTENT. BY ACCESSING OR REGISTERING TO USE THE WEBSITE AND/OR APPLICATION, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, PLEASE DO NOT ACCESS THE WEBSITE OR APPLICATION OR REGISTER TO USE THE WEBSITE OR APPLICATION.

  1. Your Agreement. These Terms govern: (i) your use of the Website; (ii) Registered Users’ receipt of, and participation in, Pranzo’s services offered through the Website, including those set out in Section 2 (Our Services; Overview) (collectively, the “Services”); (iii) Registered Users’ provision of content, including, but not limited to, Reviews, Photographs and Forum posts (collectively, “User Content”); and (iv) your use of information, software, artwork, text, video, audio, pictures, content, trademarks, trade dress and other intellectual property owned by Pranzo or our licensors and made available to you through the Website or Services (collectively, “Pranzo Content”). Please read these Terms carefully; they impose legal obligations on you and on Pranzo, and establish our legal relationship. By using the Services or accessing our Website, you are acknowledging that you have read and understand these Terms and agree to be legally bound by them.

While you can visit the Website and review a range of information about Pranzo, our Tours, our Website and our Services without registering, to participate in the Services or obtain access to password protected areas of the Website, the Application, the Pranzo Content and/or User Content, we require that you become a Registered User. Registered Users are required to confirm their agreement to be bound by these Terms during the registration process (and from time to time as we may require) by clicking an “I Accept” button.

If you are agreeing to these Terms and our Privacy Policy on behalf of a company or other legal entity (your “Organization”), (i) you represent and warrant that you have authority to act on behalf of, and to bind your Organization and (ii) for all purposes in these Terms and the Privacy Policy, the term “you” means your Organization on whose behalf you are acting.

  1. Our Services; Overview. The Website and Application provide a venue to obtain information about, including but not limited to, the Tours offered by Pranzo, as well as access to brochures, itineraries, Photographs, videos, ship detail, hotel information, quotes, Partner information, our blog and other materials related to our Tours, whether provided by Pranzo or our Registered Users (collectively, such services accessible via the Website and/or Application, our “Services”). Each Registered User will only be granted access to the password protected areas of the Website and Application to the extent appropriate for his/her relationship with Pranzo, and only in accordance with Section 5.2 (Grant of Rights to Registered Users).
  • Agent Users. As an Agent User, you have an agreement with us pursuant to which you are permitted to offer and book customers for participation in Tours. You can log into the Website and Application to obtain access to Tour information and marketing resources and coordinate scheduling and the submission of information for customers related to booked Tours, watch webinars related to Tours.
  • Guest Users. As a Guest User, you log into the Website and Application to obtain access to the Tour information, to book Tours, and to coordinate scheduling of excursions and the submission of information for your booked Tours, write reviews for the Tours you have participated in (“Reviews”), upload photographs for the Tours you have participated in (“Photographs”), submit Photographs to participate in our Photo Contest (as provided at http://www.Pranzo.com/photo-contest.aspx), purchase gift cards, maintain and update itineraries for Tours that are not yet scheduled, and view lists of past Tours you have taken.
  • Application Functionality. Registered Users will be able to use the Application, including but not limited to, access guest lists for Tours, Pranzo & Fodor’s recommendations for activities, dining and other points of interest for the locality of your Tour, Google Maps for directions to Pranzo & Fodor’s recommended points of interest, tour itineraries on a day-by-day basis (including information about accommodations and ship, as appropriate), a currency converter, as well as a satisfaction survey for the Application. Guest Users may also be able to upload Photographs through the Application, and access group messaging for their Tour.
  1. Obtaining a Password; Protecting Your Password. Only Registered Users who have a valid password are authorized to access the password-protected areas of the Website and Application. Registered Users must keep in mind that we will treat anyone who uses their user name and password as that Registered User. We will provide this individual with all of the rights and privileges that we provide to that Registered User, and we will hold that Registered User responsible for the activities of a person using the Registered User’s password. We therefore recommend that Registered Users maintain their user name and password in confidence, and that they refrain from disclosing this information to anyone who might “pretend” to be that Registered User with respect to the Website and Application and their participation in the Services. We also ask that Registered Users notify us immediately if they suspect that someone is using their user name and/or password in this or any other inappropriate manner.
  2. Ownership; Reservation of Rights. The Website, Application, Services, and associated Pranzo Content are the proprietary property of Pranzo and our licensors, and are protected by U.S. and international copyright and other intellectual property laws, or are used under the principles of fair use. Pranzo and our licensors retain all rights with respect to the Website, Application, Services and Pranzo Content except those expressly granted to you in these Terms.
  3. Grant of Rights.
  • Grant of Rights to Site Visitors. As a Site Visitor, subject to your compliance with these Terms, you are granted the right to access our Website solely for your personal, non-commercial use. You may not (i) access, view, modify or otherwise use any portion of our Website not made expressly accessible to you, or (ii) modify, copy, distribute or otherwise use the Website, Pranzo Content or Services without our express permission.
  • Grant of Rights to Agent Users. As an Agent User, subject to your compliance with these Terms, you are granted a limited, non-exclusive, non-transferable, worldwide right to access, execute, display, perform, and otherwise use the Website, Application and Pranzo Content solely for your personal or your Organization’s internal use of the Services made available to you through the Website and Application, provided that you shall not: (i) license, sublicense, sell, resell, distribute or otherwise commercially exploit the Website, Application, Pranzo Content or Services to any third party; (ii) modify or make derivative works based upon the Website, Application, Pranzo Content or Services; or (iii) reverse engineer, reverse compile, or access the Website, Application or Services in order to build a competitive product or service. You may access and view certain password-protected areas of our Website and Application for use solely in conjunction with the Services and as provided in these Terms, and you may not otherwise modify, copy, distribute, or otherwise use the Website, Application, Pranzo Content or Services.
  • Grant of Rights to Guest Users. As a Guest User, subject to your compliance with these Terms, you are granted a limited, non-exclusive, non-transferable, worldwide right to access, execute, display, perform, and otherwise use the Website, Application and Pranzo Content solely for your personal use of the Services made available to you through the Website and Application, provided that you shall not: (i) license, sublicense, sell, resell, distribute or otherwise commercially exploit the Website, Application, Pranzo Content or Services to any third party; (ii) modify or make derivative works based upon the Website, Application, Pranzo Content or Services; or (iii) reverse engineer, reverse compile, or access the Website, Application or Services in order to build a competitive product or service. You may access and view certain password-protected areas of our Website for use solely in conjunction with the Services and as provided in these Terms, and you may not otherwise modify, copy, distribute, or otherwise use the Website, Application, Pranzo Content or Services.
  • Duration of Rights for Registered Users. As a Registered User, you will continue to enjoy your rights under Section 5.2 (Grant of Rights to Agent Users) and Section 5.3 (Grant of Rights to Guest Users) for as long as you are a Registered User, unless your password is revoked or suspended, as set out in Section 8 (Monitoring; Revocation or Suspension of Use Privileges).
  1. Registered User Grant of Rights.
  • Grant of Rights to Pranzo in User Content. By submitting User Content for participation in our Services, whether by posting Reviews or Photographs or otherwise submitting content for display on our Website and Application, you grant Pranzo the right to use, copy, reformat, index, modify, display and distribute your User Content for the purposes of providing our Services, as well as for use in print, Internet, video and other media marketing materials as Pranzo (and their agents) deems fit. No compensation will be paid with respect to Pranzo’s use of your User Content.
  • Privacy and Your Content. Please choose carefully the Photographs and any other User Content you choose to upload, post to the forum, include in Reviews, and the comments or captions you associate with such User Content. When you make your User Content freely available on the Website and Application, you should use discretion in including any information that personally identifies you, such as your telephone number, street address, last name, email address, and any geographically recognizable images, as that information is publicly displayed and is not Personal Information protected by our Privacy Policy.
  • Grant of Rights to Other Users in User Content. By posting a Forum Post, Review or Photograph, you agree to allow the Review or Photograph, or any part of it, to be searched, displayed, accessed, copied, and otherwise referred to by users of the Website and Application. Pranzo shall have the sole authority to choose the manner in which any User Content will be searched, displayed, accessed, copied, and otherwise used on the Website and Application, and shall have the right to modify the User Content in the exercise of its rights under these Terms.
  • Rights/Permissions You Must Have in Your User Content. In submitting User Content, you represent and warrant (i) that you hold all rights needed to grant requisite rights under Section 6.1 (Grant of Rights to Pranzo in User Content), and Section 6.3 (Grant of Rights to Other Users in User Content); (ii) that you own the copyright in all User Content subject to copyright protection (or have been given needed permissions by the copyright owner, or use the User Content under “fair use” principles); and (iii) that either (a) no consent by the persons depicted in your User Content is required, or (b) each person depicted in image, videos or identified in text in your User Content (if any), has provided you with consent (“Photo Subject Consent”) to use the User Content as set forth in these Terms. Pranzo does not validate User Content in any way but may, in its sole discretion but without any obligation to do so, remove User Content that is alleged to have been submitted in violation of these Terms. Pranzo may require additional evidence of compliance with these Terms from users who are alleged to have submitted User Content or other information in violation of these Terms.
  • We ask for you to obtain Photo Subject Consent because (a) as the creator of the User Content, you are better able to identify who the subjects of your User Content are, whether Photo Subject Consent is necessary, who needs to provide the Photo Subject Consent, and obtain the requisite Photo Subject Consent; and (b) other business reasons, including without limitation the volume of User Content hosted by Pranzo, make it more feasible for the individual Users to obtain any requisite Photo Subject Consents.
  • Pranzo Assistance with Third Party Claims. To the extent that Pranzo is made aware of a third party claim related to User Content on the Website or Application (a “Third Party Claim”), either by you or through a Photo Subject Take Down Request, to assist you in resolving the Third Party Claim, we will take down the User Content in question. However, we cannot assure that such take downs will resolve every dispute. If Third Party Claims are brought against Pranzo related to User Content uploaded or posted on the Pranzo Website or Application by you, you agree to indemnify Pranzo pursuant to Section 14.
  • Right to Decline User Content. We expressly reserve the right to refuse to use, remove, or disable User Content that we conclude, in our sole discretion, violates these Terms or our Privacy Policy, or is incompatible with the purposes of the Website, Application and our Services.
  • Registered User Comments/Feedback. Our Website and/or Application may allow Site Visitors and Registered Users to provide comments or feedback regarding our Website, Application and/or our Services. By providing comments/feedback, you grant us the right to use your comments and feedback for the purposes of improving the Website, Application and our Services.
  1. Code of Conduct. As a condition to your use of the Website, Application and the Services, you agree to follow our Code of Conduct, set out below. Under this Code, you will not:
  • Upload, email or otherwise transmit any images or other User Content that is unlawful, obscene, harmful, hateful, invades the privacy of any third party, contains nudity or pornography or is otherwise objectionable.
  • Disseminate materials that impact or invade the privacy of others, such as photographs, video clips, sound recordings, personally identifiable information, or other materials that reveal personal, private or sensitive information about another person, without that person’s consent.
  • Submit material that is intentionally false, defamatory, unlawfully threatening or unlawfully harassing.
  • Infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy. Electronic materials – such as music, videos, games, images and text in electronic form – can easily be copied, modified and sent over networks (such as the internet). These electronic materials are thus extremely vulnerable to unauthorized distribution and copyright infringement. These materials may not be transmitted to the Website or Application without the copyright owner’s permission or without a legitimate “fair use” justification for the transmittal.
  • Transmit materials that contain any viruses, Trojan horses, worms, time bombs, cancelbots or other computer-programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
  • Use the Website or Application to artificially generate traffic or page links to a website or for any other purpose not expressly allowed under these Terms.
  • Use the Website or Application in a manner that could disable, overburden or impair the Website, Application or Services or interfere with any other party’s use and enjoyment of the Website, Application and Services, such as through sending “spam.”
  • Use the Website or Application to test or reverse engineer the Website or Application in order to find limitations, vulnerabilities or to evade filtering capabilities.
  • Seek to obtain access to any materials or information through “hacking,” “data harvesting” or through other means we have not intentionally made available to you through the Website or Application.
  • Use the Website or Application for any purpose that is unlawful or prohibited by these Terms. For example, you will not use the Website or Application to violate any law, statute or regulation (including, without limitation, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising).
  1. Monitoring; Revocation or Suspension of Use Privileges. We reserve the right at any time to (i) monitor your use of the Website and Application, and (ii) terminate or suspend your use of some or all of the Website, Application or Services if you engage in activities that we conclude, in our discretion, breach our Code of Conduct or otherwise violate these Terms or our Privacy Policy. Although we have no – and assume no – obligation to monitor activities on the Website or Application, please understand that we may employ filters designed to detect and block inappropriate content described in our Code of Conduct. We reserve the right to request edits to your submission, to refuse to post, or to remove any information or materials, in whole or in part, that we believe, in our sole discretion, is incompatible with our Code of Conduct.

You should also understand that our Code of Conduct is based in many instances on principles of applicable law. Violations of our Code of Conduct accordingly may expose you to criminal charges, and to civil liability to harmed parties for compensatory damages and attorney’s fees. Pranzo reserves the right at all times to disclose information it deems necessary to satisfy any applicable law, regulation, legal process or governmental request, consistent with our Privacy Policy.

  1. Links to Third-Party Sites/Applications. The Website and Application may contain links or produce search results that reference links to third-party websites or applications (collectively, “Linked Sites”). Pranzo has no control over these Linked/Embedded Sites or their content (including any opinion, recommendation or advice expressed therein), does not assume (and expressly disclaims) responsibility or liability for any content, opinions, recommendations, advice or other materials available on Linked Sites. Pranzo does not endorse the content of any Linked Site, nor does Pranzo warrant that a Linked Site will be free of computer viruses or other harmful code that can impact your computer or other web-access device. By using the Website or Application to search for or link to another site, you agree and understand that such use is at your own risk.
  2. Photo Subject Take Down Requests. Similar to Linked Sites, Pranzo does not endorse any User Content submitted to the Website or Application by any user, or any opinion, recommendation, or advice expressed therein, and Pranzo expressly disclaims any and all liability in connection with User Content. Due to the nature of User Content, images of third parties may be captured in public settings where it is not feasible for the videographer/photographer to obtain the consent of all subjects depicted in such User Content. Third parties who believe they are harmed by User Content uploaded or posted on the Pranzo Site (“Photo Subject Requesters”) may contact us (Section 22) and request that the particular User Content be taken down (“Take Down Request”). Take Down Requests must include enough information about the particular User Content in question for Pranzo to identify the User Content, including (i) the URL(s) at which the User Content is posted, (ii) all available detail regarding the Registered User who posted the User Content (to the extent that information is viewable), and (iii) the name/title of the User Content, if any. Pranzo will respond to reasonable Take Down Requests in its sole discretion.

TAKE DOWN OF THE USER CONTENT IN QUESTION SHALL BE THE SOLE REMEDY FOR PHOTO SUBJECT REQUESTERS.

  1. User Disputes. Pranzo is not responsible for and is not liable for the User Content or conduct of Registered Users. You are solely responsible for your User Content, conduct, and interaction with other Registered Users, both online or offline. We have no obligation to become involved in disputes between Registered Users. If you have a dispute with one or more Registered Users, you release Pranzo (and our officers, directors, agents, employees, subsidiaries and affiliates) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such dispute.
  2. Warranty Disclaimer. PRANZO DOES NOT PROMISE THAT THE WEBSITE, APPLICATION OR SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT YOU WILL OBTAIN SPECIFIC RESULTS FROM YOUR USE OF THE WEBSITE OR APPLICATION OR FROM PARTICIPATION IN THE SERVICES OR YOUR USE OF ANY CONTENT, SEARCH OR LINK ON IT. THE WEBSITE, APPLICATION, SERVICES AND CONTENT WITHIN, INCLUDING PRANZO CONTENT, ARE DELIVERED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WHEN YOU ACCESS THE WEBSITE, APPLICATION AND SERVICES, YOU DO SO AT YOUR OWN RISK. PRANZO DOES NOT REPRESENT OR WARRANT THAT MATERIALS YOU DOWNLOAD FROM THE WEBSITE WILL BE FREE OF VIRUSES OR OTHER HARMFUL FEATURES.

WHILE PRANZO MAY AUTHORIZE AGENT USERS TO SCHEDULE TOURS, PRANZO IS NOT RESPONSIBLE OR LIABLE FOR THE ACTS OR OMISSIONS OF ANY AGENT USERS. YOU EXPRESSLY AGREE THAT YOUR USE OF ANY TRAVEL AGENT TO SCHEDULE OR OTHERWISE FACILITATE YOUR PARTICIPATION IN A TOUR IS AT YOUR SOLE RISK.

WHILE PRANZO MAY MAKE THIRD PARTY RESOURCES SUCH AS OPINIONS, RECOMMENDATIONS, ADVICE, MAPPING TOOLS, AND CURRENCY CONVERTERS AVAILABLE THROUGH THE WEBSITE OR APPLICATION, THESE RESOURCES ARE PROVIDED BY A THIRD PARTY AND PRANZO IS NOT RESPONSIBLE OR LIABLE FOR, AND HEREBY DISCLAIMS LIABILITY FOR, YOUR USE OF SUCH RESOURCES OR THE INFORMATION YOU OBTAIN FROM THEM. YOU EXPRESSLY AGREE THAT YOUR USE OF ANY THIRD PARTY RESOURCE MADE AVAILABLE THROUGH THE WEBSITE OR APPLICATION IS AT YOUR SOLE RISK.

PRANZO EXPRESSLY DISCLAIMS: (i) ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (ii) ANY RESPONSIBILITY OR LIABILITY FOR THE ACCURACY, CONTENT, COMPLETENESS OR LEGALITY OF INFORMATION AVAILABLE THROUGH THE WEBSITE OR APPLICATION; AND (iii) ANY RESPONSIBILITY OR LIABILITY FOR HARM RESULTING FROM DOWNLOADING OR ACCESSING INFORMATION THROUGH THE WEBSITE OR APPLICATION, INCLUDING HARM CAUSED BY VIRUSES OR SIMILAR DESTRUCTIVE FEATURES. YOU EXPRESSLY AGREE THAT USE OF THE WEBSITE, APPLICATION AND RELATED SERVICES AND CONTENT IS AT YOUR SOLE RISK.

  1. Limitation of Liability. UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO, BREACH OF CONTRACT, TORT OR NEGLIGENCE, WILL PRANZO BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) THAT ARISE OUT OF OR ARE RELATED TO YOUR USE OF THE WEBSITE, APPLICATION, SERVICES OR PRANZO CONTENT.
  2. Indemnity. You agree to defend, indemnify and hold Pranzo and its subsidiaries, affiliates, officers, directors, agents and employees (collectively, the “Pranzo Indemnified Parties”) harmless from all losses, liabilities and obligations, including reasonable attorneys’ fees, incurred by any of the Pranzo Indemnified Parties arising from or related to (i) your breach of these Terms; (ii) your User Content, or (iii) a dispute between you and another Registered User or third party related to the Website, Application, or Services.
  3. Contact for Alleged Copyright Infringement. Pranzo respects the intellectual property rights of others and requires that its users do the same. If you believe that content on the Website or Application, or other activity taking place on the Website or Application constitutes infringement of a work protected by copyright, please notify Pranzo, designated under the Digital Millennium Copyright Act (17 U.S.C. §512) (the “DMCA”) to respond to such concerns, as follows:

Pranzo Tours LLC
37 Linnard Road
West Hartford, CT 06107
(860) 841-9183

Your notice must comply with the DMCA. Upon receipt of a compliant notice, we will respond and proceed in accordance with the DMCA.

  1. Modifications to these Terms. We may modify and change these Terms over time. We will not “retroactively” change these Terms, and any modifications we make shall take effect prospectively, once you next access the Website. Please feel free to print out a copy of the current Terms for your records.
  2. Assignment. These Terms shall not be assignable by you, either in whole or in part. Pranzo reserves the right to assign its rights and obligations under these Terms.
  3. General. These Terms shall be governed in all respects by the laws of the State of Connecticut without giving effect to its conflicts of law provisions. Both parties submit to the personal jurisdiction of and venue in the state and federal courts in the State of Connecticut, in the judicial district where Pranzo resides. The parties further agree that any cause of action arising under these Terms shall exclusively be brought in such courts. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Headings are for reference purposes only and in no way define, limit, construe, or describe the scope or extent of such section. Pranzo’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. These Terms and the terms and conditions contained herein set forth the entire understanding and agreement between Pranzo and you with respect to the subject matter hereof and supersede any prior or contemporajavascript:void(0);neous understanding, whether written or oral.
  4. Survival. The following provisions shall survive the termination of these Terms and shall apply indefinitely: (i) Section 4 (Ownership; Reservation of Rights); (ii) Section 10 (Photo Subject Take Down Requests); (iii) Section 11 (User Disputes); (iv) Section 12 (Warranty Disclaimer); (v) Section 13 (Limitation of Liability); (vi) Section 14 (Indemnity); (vii) Section 17 (Assignment); (viii) Section 18 (General); and (ix) Section 19 (Survival).
  5. Relationship to Privacy Policy. These Terms must be read in conjunction with our Privacy Policy. The provisions of our Privacy Policy are incorporated herein. To the extent these Terms conflict with the terms of our Privacy Policy, the terms of our Privacy Policy shall control.
  6. Conditions of Tour. Participation on all Tours is subject to the Conditions of Tour, a copy of which may be found on the Website. By participating in a Tour, you agree to be bound by the Conditions of Tour.
  7. Contact Us. If you have any questions about these Terms, the practices of this Website or the Application, the Conditions of Tour, or your dealings with Pranzo, please contact us at:

Pranzo Tours LLC
37 Linnard Road
West Hartford, CT 06107

ciao@PranzoTours.com

  1. Effective Date. The effective date of these Terms is June 17, 2019.